ball88 Privacy Policy – Your Data Rights and Protection

1 Information We Collect

When you register and use ball88, we collect personal information that is necessary to operate your account, process your transactions, and comply with our platform obligations. The categories of information we collect include:

• Registration details: Full name, date of birth, email address, and contact number provided when you create your account.
• Identity verification documents: Government-issued Philippine ID submitted during KYC verification, required before withdrawals are processed.
• Financial information: Philippine bank account details or e-wallet transfer references used for deposits and withdrawals, processed in Philippine Peso.
• Device and access data: IP address, device type, browser, operating system, and session timestamps recorded when you access the platform.
• Gaming activity: Records of games played, bets placed, transaction history, and account activity tied to your registered account.
• Communications: Messages or correspondence you send to our support team at [email protected].

We collect only the information that is reasonably necessary for the purposes described in this policy. You are not required to provide optional information, but certain core information — such as your name, date of birth, and a valid Philippine ID for KYC — is required to access the full features of the platform, including withdrawals.

2 How We Use Your Information

ball88 uses the personal information it collects for the following purposes:

• Creating and managing your player account
• Processing deposits and withdrawals in Philippine Peso through your verified Philippine bank account
• Verifying your identity through KYC to comply with our platform's account security standards
• Enabling OTP two-factor authentication and other account security features
• Detecting and preventing fraud, account misuse, and any activity that violates our Terms & Conditions
• Responding to your support messages and resolving account-related queries
• Sending you important account notifications such as deposit confirmations, withdrawal status updates, and security alerts
• Improving the platform's features and user experience based on anonymised usage data

ball88 does not use your personal information for purposes unrelated to the operation of your account and the platform. We do not sell your personal data to third parties for their own marketing or commercial purposes.

3 Information Sharing and Disclosure

ball88 does not share your personal information with third parties except in the following circumstances:

• Payment processing: Your bank account or e-wallet transfer details are shared with the relevant Philippine payment service providers only to the extent necessary to process your deposit or withdrawal transaction.
• Identity verification: Your KYC documents may be processed through a secure identity verification service provider to confirm authenticity.
• Platform service providers: Third-party services that support the operation of ball88 — such as server hosting, analytics, and security monitoring — may process certain data on our behalf. These providers are bound by confidentiality obligations and are not permitted to use your data for their own purposes.
• Legal compliance: We may disclose your information if required to do so by applicable law, court order, or in response to a lawful request by a relevant authority.

In all cases where third parties handle your data on our behalf, we take reasonable steps to ensure that appropriate protections are in place and that the data is used only for the purposes for which it was shared.

4 How We Protect Your Information

ball88 implements technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or loss. These measures include:

• SSL (Secure Socket Layer) encryption on all data transmitted between your device and the ball88 platform
• OTP two-factor authentication available on all player accounts to prevent unauthorised login
• Access controls that restrict internal access to personal data to personnel who require it for legitimate platform operations
• Secure storage of KYC documents with restricted access protocols
• Regular review of security practices to address evolving risks

While ball88 takes data security seriously, no online platform can guarantee absolute security. We encourage you to protect your own account by using a strong, unique password, enabling OTP authentication, and logging out after each session — particularly on shared devices.

If you suspect that your account has been compromised or that your personal information has been accessed without your authorisation, please contact us immediately at [email protected].

5 Cookies and Tracking Technologies

ball88 uses cookies and similar tracking technologies to support the operation of the platform and improve your experience. Cookies are small data files stored on your device when you visit the platform.

We use the following types of cookies:

• Essential cookies: Required for basic platform functions such as maintaining your login session and remembering your language and display preferences.
• Analytics cookies: Used to understand how players navigate the platform — such as which pages are visited most often — so we can improve the overall experience. This data is processed in aggregated, anonymised form.
• Security cookies: Help detect and prevent suspicious login attempts and other security threats.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain platform features. ball88 does not use cookies to track your activity across third-party websites.

6 Data Retention

ball88 retains your personal information for as long as your account remains active and for a reasonable period after account closure, as required to fulfil the purposes described in this policy or as required by applicable obligations.

Financial transaction records and KYC verification data are retained for the period necessary to support account history, dispute resolution, and any required record-keeping. After the applicable retention period has passed, data is securely deleted or anonymised so that it can no longer be linked to your identity.

If you request the closure of your ball88 account, we will process your request in accordance with this retention policy. Some data may be retained for a limited period after closure for security and record-keeping purposes before being deleted.

7 Your Rights Over Your Personal Data

As a registered player and data subject, you have rights over the personal information ball88 holds about you. These include:

• Right to access: You may request a summary of the personal information we hold about you.
• Right to correction: If any of your personal information is inaccurate or incomplete, you may request that it be corrected. Some corrections — such as name changes — require supporting documentation.
• Right to deletion: You may request deletion of your personal data, subject to any overriding retention requirements. Note that active account data and transaction records may need to be retained for a minimum period.
• Right to object: You may object to the processing of your data for purposes other than those strictly necessary for your account and platform operations.

To exercise any of these rights, contact us at [email protected] with the subject line "Data Privacy Request" and a description of your request. We will respond within a reasonable timeframe and may ask you to verify your identity before processing the request.

8 Players Under 21

ball88 is strictly for players aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that an account belongs to a player under 21, that account will be closed and the associated personal data will be deleted in accordance with this policy.

If you believe a person under 21 has registered on ball88, please notify us at [email protected] so we can take prompt action.

9 Changes to This Privacy Policy

ball88 may update this Privacy Policy from time to time to reflect changes to the platform, our data practices, or applicable requirements. When material changes are made, we will notify registered players through the platform. The "Last updated" date at the top of this page reflects the most recent revision.

We encourage you to review this page periodically. Continued use of ball88 after an update has been posted constitutes your acceptance of the revised Privacy Policy.

10 Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please reach out to us at [email protected]. Include "Privacy Policy" or "Data Privacy Request" in your subject line so your message is directed to the right team.

For questions about your account, responsible gaming tools, or platform terms, you may also visit the FAQ page or the Responsible Gaming section.